With the opening of the Okura Prestige Bangkok on May 14 2012, Okura Hotels & Resorts launched its fi rst branded property in Thailand. The hotel, with 240 rooms and suites, is located in the heart of Bangkok’s Central Business District with a direct link via covered walkway to the city’s BTS SkyTrain network at Phloen Chit station. The hotel was seeking an eco-friendly designed solution that would also dramatically increase the efficiency of its staff.
Building upon their experience with NEC Thailand as a systems integrator and maintenance provider with proven and reliable hotel communication solutions, The Okura Prestige Bangkok turned to its trusted partner for advice on how to fulfil guest demands through the latest communication technology. With the user experience and recommendation of NEC solutions among several Okura hotels, The Okura Prestige Bangkok chose NEC’s SV8300 communication solution together with four Business ConneCT licences as their Operator Service. An interface between Business ConneCT and Winpac provides complete PMS integration. When receiving internal calls, the Business ConneCT Operator immediately sees the guest’s name and can consequently greet the person friendly by name. The Operator team’s competence and performance can also be reported to ensure quality standards. Business ConneCT furthermore has the capability to prioritize each call effectively.