Dusit Thani Dubai

Asian Hospitality excels in Dynamic Dubai, thanks to superb technology

The Dusit Thani Dubai hotel’s existing communication system was based on dated technology and did not offer integration with latest available solutions. The separate sub-systems were very ineffi cient to manage and resulted in high operating costs. Furthermore, some of the sub-systems of the communication solution had been provided and installed by different suppliers, resulting in unclarity as to ownership and responsibility.

To enhance the guest experience, increase effi ciency and drive profi ts, Dusit Thani Dubai was in need of a system based on stateof-the-art technology and including applications which integrate staff-communication, guest-communication, operator and guestservices and management in one platform.
This new solution should all come from one vendor and technology partner, supported by one trustworthy local partner in the UAE.


  • Enhance Guest Experience
  • Increase effi ciency
  • Lower TCO


Integrated NEC Smart Hospitality Solution, consisting of:


  • UNIVERGE® SV9500 IP communications server
  • NEC Express5800 servers, to run the NEC Hospitality Communication Applications

Results and derived benefi ts

  • Shortened response times to guest requests, increased guest satisfaction
  • Increased effi ciency
  • Lower TCO
  • One-stop shop – all communications solutions coming from one vendor, via one NEC certifi ed hospitality partner