Meikles hotel was in need of modernizing and enhancing its communication solution to keep up with the recent hotel refurbishments and to satisfy the advanced technological needs of its discerning guests, as well as further enhancing the efficiency and service levels of its staff. Besides providing highest possible guest satisfaction and staff efficiency, challenges were to provide full integration with the hotel’s Opera Property Management System and ensure staff are equipped
with appropriate communication tools in order to provide excellent guest services.
The hotel communication system furthermore had to enable the mobile staff to be reachable by telephone regardless of their location within the hotel premises. This would enabled the hotel staff to provide exceptional guest experience during their stay at the hotel.