The Victoria Falls Hotel

The Victoria Falls hotel was in need of modernizing and enhancing its communication solution to keep up with the advanced needs of its discerning guests, as well as further enhancing the efficiency and service levels of its staff. Besides providing highest possible guest satisfaction and staff efficiency, challenges were to provide full integration with the hotel’s Property Management System and ensure staff are equipped with appropriate communication tools in order to provide excellent guest services.


Challenges

  • State-of-the-art Hospitality Communication solution
  • Integration with hotel’s Opera Property Management System
  • Optimized staff efficiency
  • Stylish and fully featured guest room phones
  • High-end services for the discerning guests

Solution

  • NEC Hospitality Communication Solution, consisting of;
    - UNIVERGE® SV8100 communication server
    - IP DECT mobile communication solution
    - UM8000 VoiceMail/Unified Messaging solution
    - NEC analogue, digital and DECT phones for staff
    - Jacob Jensen guest room phones
  • Flawless integration with PMS
  • Connected to a wide variety of wired andwireless phones

Results and Benefits

  • Integrated communication and management system
  • Staff mobility throughout hotel
  •  Excellent guest & employee satisfaction

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