Country Cottage Hotel & Restaurant

An NEC Solution checks in

Situated in the village of Ruddington near to Nottingham city centre, the Country Cottage Hotel is a beautiful 17th century renovated building that offers guests a relaxing and luxurious environment. With a bar, restaurant and 22 individually designed en-suite rooms, the hotel is visited by guests for short breaks, weddings and business trips.


Challenges

  • All staff must multi-task
  • Service levels must remain the same at busier times

Solution

  • NEC SL1100 Communications Platform
  • Tiger Cub Software

Results

  • More efficient customer service
  • Staff empowered to be more productive

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