Hotel Renaissance Tuscany Il Ciocco Resort & Spa, Lucca, Italy

Renaissance – being the lifestyle brand of Marriott Hotels and Resorts – is all about experience. The guest journey and experience (before check-in, during and after check-in) is the single most   important promise of the brand. Therefore – communication is critical, to deliver on this promise!To enhance the guest experience, increase efficiency and drive prof-its, the Renaissance Tuscany Il Ciocco Resort & Spa was in need of a system based on state-of-the-art technology and applications.


Challenges

• Enhance guest experience
• Increase efficiency

 

Solution

• UNIVERGE® SV8100 communications server
• Integrated IP communications platform
• Interconnection with Fidelio via in-skin PMS board
• 256 analogue and 16 digital extensions
• UM8000 Voicemail system
• 2 operators with NEC terminals
• 10 NEC terminals for the back offices
• 200 hotel room and 200 bathroom phones

 

Results

• Efficient management
• Shortened response times to guest requests – higher guest satisfaction
• Lower TCO

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