Hotel Renaissance Malmö, Sweden

To enhance the guest experience, increase efficiency and drive profits, the Renaissance Malmö Hotel was in need of a system based on state-of-the-art technology and applications that integrates communications and security in one platform, when it opened doors in 2010 as the 1st Marriott Hotel in Sweden. Renaissance – being the lifestyle brand of Marriott Hotels and
Resorts – is all about experience. The guest journey and experience (before, during and after check-in) is the single most important promise of the brand. Therefore – communication is critical, to deliver on this promise


Challenges

• Enhance guest experience
• increase efficiency
• Drive profits, REVPAR and GOP

Solution

• NEC IP communication server
• Integrated communications platform
• Mobile communications throughout the hotel

Results

• Efficient management
• Shortened response times to guest requests – higher guest satisfaction
• Lowered costs

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