Meikles Hotel

Meikles hotel was in need of modernizing and enhancing its communication solution to keep up with the recent hotel refurbishments and to satisfy the advanced technological needs of its discerning guests, as well as further enhancing the efficiency and service levels of its staff. Besides providing highest possible guest satisfaction and staff efficiency, challenges were to provide full integration with the hotel’s Opera Property Management System and ensure staff are equipped
with appropriate communication tools in order to provide excellent guest services.

The hotel communication system furthermore had to enable the mobile staff to be reachable by telephone regardless of their location within the hotel premises. This would enabled the hotel staff to provide exceptional guest experience during their stay at the hotel.


Challenges

  • State-of-the-art Hospitality Communication solution
  • Integration with hotel’s Opera Property Management System
  • Optimized staff efficiency
  • Stylish and fully featured guest room phones
  • High-end services for the discerning guests

Solution

  • NEC Hospitality Communication Solution, consisting of;
    - UNIVERGE® SV8100 communication server
    - IP DECT mobile communication solution
    - UM8000 VoiceMail/Unified Messaging solution
    - NEC analogue, digital and DECT phones for staff
    - Jacob Jensen guest room phones
  • Flawless integration with PMS
  • Connected to a wide variety of wired and wireless phones

Results and Benefits

  • Integrated communication and management system
  • Staff mobility throughout hotel
  • Excellent guest & employee satisfaction

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