With its combination of intuitive icons, name directory and messaging facilities, NEC’s Business ConneCT offers professional operator functionality to any hotel. Queues show at a glance where a call is coming from: external, internal or rerouted. Calls are always routed right and the comprehensive view on the queues allows operators to spot specific callers easily and treat them in a special way (VIPs, returning callers, etc.).
Business ConneCT integrates with middleware to connect to a hotel’s PMS, providing realtime information about check-in / check-out status of a guest and extensive guest information like language and VIP status. The intuitive user interface ensures a short learning curve, enabling use with minimal training.
Monitor and improve your reservations department
Business ConneCT Contact Center equips your hotel with a single point of contact and guides callers and emails to the best suited employee, reducing waiting time and improving staff motivation. Skill-based routing ensures calls are transferred to agents with the best matched skill set. Agents are provided with additional information, such as the language in which to greet a caller or any other customer information. Each customer call or email reaches the right person, first time, every time!
Excellence in guest handling and caller services
Business ConneCT decreases the workload of receptionists and back office staff by using the auto attendant/IVR possibilities. With the ‘Hot Message’ function it is also possible to add a message to the auto attendant in case of an issue. Anyone who calls reception will first hear this message before being transferred to the operator.